Please explore the website and read through this section and the FAQs before booking an appointment. You will want to ensure our philosophies and practices are a good fit, and should be aware that there are some medications we don’t prescribe (such as Xanax/Alprazolam and other benzodiazepines), and that patients need to be seen for an in-office visit before any controlled substance medication will be prescribed.

You can schedule your intake evaluation appointment within our IntakeQ portal’s booking section. Here you can schedule either an in-office or online evaluation and and will complete a short form. After reviewing your request we will confirm the appointment, request more information, or we may decline your request if we aren’t an appropriate fit for your needs as a small private practice and/or telemedicine setting. This is conveyed through an email from IntakeQ, please add this email address to your contacts/approved senders so communications aren’t filtered into your spam or junk folders.

After your appointment is confirmed you will have an account created in IntakeQ, the electronic health record used by Willow Bend Psychiatric Care, PLLC. If accepted you will be emailed with a link to the intake packet of forms to complete. These include practice policies, HIPAA forms, consent to treatment, and an intake questionnaire asking about your medical and psychiatric history and current symptoms.

All forms must be submitted within 72-hours of receiving confirmation for your appointment or your appointment will be cancelled. You will be able to reschedule once all forms have been submitted.

You will be emailed a link to complete your intake packet at the time your appointment is confirmed. Please complete all forms thoroughly, as it’s important for your provider to have a full medical and psychiatric history.

Getting a detailed list of all current and past medications is very important. Please be sure to list all current medications including supplements/vitamins and over the counter medications such as a multivitamin, Ibuprofen, or Claritin. Your past medication history for psychiatric medications is extremely important for me to have. If you are unsure of the names or doses of medications your pharmacy can provide you with a detailed history.

Please send any labs or EKGs through the IntakeQ portal, your Spruce app, or via fax. Fax: 978-488-9480

Massachusetts & New Hampshire residents: We accept the following insurances: Blue Cross Blue Shield of Massachusetts, Cigna, Aetna, Harvard Pilgrim, Tufts Health Plan, Allied Benefit Systems - Aetna, and Optum (including UnitedHealthcare, Oxford Health Plans, UMR, Oscar, UHC Student Resources, AllSavers UHC, Meritain, Nippon, United Healthcare Shared Services, Surest (Formerly Bind), Health Plans Inc., and UnitedHealthcare Global).

We do not accept any MassHealth, Medicare, or Medicaid insurance plans at this time.

HelloAlma completes insurance verification and billing for all insurance plans we accept. Once you’re accepted into the practice we will direct you to their site so they can verify your insurance and handle billing for services.

If you do not have an accepted insurance plan, then we are Out of Network with your insurance. Please check with your insurance company for Out of Network coverage for mental health services. Out of Network benefits are different in every health care plan so don’t assume that you have them. The best way to do this is to call the number on the back of your insurance card and request information about reimbursement before to making your appointment. Upon request you will be provided an itemized receipt of payment that can be submitted for reimbursement if you have out-of-network coverage.

Payment options accepted are: all major credit cards, cash, check, PayPal, or Venmo. Cash and checks are only available for in-office appointments.

All patients are required to keep an updated credit card on file in the patient portal. This can be a HSA or FSA card with a Visa or MasterCard logo. Patients with an accepted insurance plan must also be enrolled in auto pay at Alma for co-pays, deductibles, and late cancellation fees. New self-pay patients are expected to pay for the initial intake appointment by credit card at the time they book their visit. Patients are required to agree to our card on file policy prior to engaging in treatment with Willow Bend Psychiatric Care, PLLC.

If we are having a Telehealth visit it’s important to plan ahead to ensure the visit goes smoothly. Please read through this section so that you’re prepared for your Telehealth visit.

-You may use a smart phone, tablet, or computer with a camera for our appointment. Be sure that your device is fully charged prior to the appointment.

-Please ensure that you have a reliable and strong internet connection for the device you will be using. Your internet speed should be greater than 10 mb/s, if you’re unsure you can check your internet speed here

-You will receive a link for our secure and HIPAA compliant video Telehealth platform such as Google Meet, Doxy.me, Spruce, or Zoom. It is expected that you are available at our scheduled appointment time and are prepared, focused and engaged in the session.

-To protect confidentiality our provider will be conducting the appointment from a private location with no-one else in the room.

-It is important that you are in a private space and are able to devote your attention fully to our appointment. Headphones are recommended for your privacy, if you choose to have the appointment where others can hear you we cannot be responsible for protecting your confidentiality.

-In the event of connection loss during a Telehealth appointment: If we lose our connection during a video session, we will call you to troubleshoot the reason we lost connection. If your provider can’t reach you, they will remain available to you during the entire course of our scheduled session. Should you contact us back and there is time left in your session we will continue. If the reason for the connection loss (i.e. technology, battery dying, bad reception, etc.) occurs on your part, you will still be charged for the entire session. If the loss of connection is a result of an issue with our equipment the appointment can be completed over the phone or an alternate time to complete the remaining minutes of the appointment can be scheduled. 

-Appointments will need to be rescheduled if you are driving, and you will be responsible for paying for the appointment.